Shipping Policy

Essential Details at a Glance

Daily Order Deadline: 16:00 CEST
Fulfilment Period: 1–2 business days (Monday to Friday)
Transit Duration: 3–4 business days (Monday to Friday)
No-Cost Delivery: Included with every Belgian order

Your Order Journey

Following order placement, you will promptly receive confirmation correspondence indicating that fulfilment procedures have been initiated. Standard processing occurs within 1–2 business days (Monday to Friday). Upon dispatch from our facility, a separate communication will be forwarded containing comprehensive tracking details. Expected delivery timeframes range from 3–4 business days (Monday to Friday).

All orders destined for Belgian addresses include complimentary freight services.

When Deliveries Experience Delays

In circumstances where standard processing and transit periods have been exceeded without delivery occurring, we recommend allowing an additional 2 business days (Monday to Friday) whilst monitoring your tracking reference number. Should your consignment remain undelivered beyond this extended timeframe, please contact our team quoting your order reference.

Order Modifications and Withdrawals

For order cancellation requests, immediate contact with support@dreenic.com is essential. Please note that once fulfilment activities have commenced, order amendments or cancellations cannot be accommodated.

Quality Concerns and Dispatch Errors

In the unfortunate event that your delivery arrives compromised or contains erroneous items, we extend our sincere apologies for this occurrence. Please submit detailed photographic documentation of the concern to support@dreenic.com, whereupon our team will conduct a thorough assessment and implement suitable remedial measures.